Total quality : key terms and concepts. /

Duncan, William L.

Total quality : key terms and concepts. / William L. Duncan. - New York : AMACOM, c1995. - iv, 187 p. : ill. 25 cm.

Includes bibiliographical and references.

0-8144-7876-x


Total quality management -- Dictionaries.

R HD 62.15 .D912 1995