MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01775nam a2200241Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
25112 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20211103173945.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
010720s1995 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0-07-030511-0 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(AEA)3E7FF9C77CEF11D59D1B00A024B58E61 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
AEA |
| Transcribing agency |
AEA |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hradesky, Jack |
| 9 (RLIN) |
78373 |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Total quality management handbook. / |
| Statement of responsibility, etc. |
Jack Hradesky. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c1995. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, |
| Other physical details |
712 p. |
| Dimensions |
23 cm. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction , Foundation Track , Implementation Track , Cultural Track , Recognition and Rewards , Leadership /Team Building , Management Skills Track , Core Techniques , Advaced Techniques , Customer Focus , Train the Trainer , Appendixes :The Overhead Projector , Create Great Transparencies , Flipchart Tips, Speaking Syles . |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Covers standard TQM objectives (e.g., customer satisfaction, continuous improvement, and empowerment of the organization), development of personnel, determination of strategic business direction, deployment of critical business success factors, their measurements, projects required for success, and the development of new products and markets. Discusses the need to tailor the training to the company's specific objectives and to integrate the training with implementation to achieve those objectives. Focuses on three objectives for survival, namely, retaining customers, improving profits, and increasing business, which are addressed through three major thrusts: customer satisfaction, cultural change and Critical Business Success Factors. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Quality control |
| Source of heading or term |
sears |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management |
| Source of heading or term |
sears |
| 9 (RLIN) |
21546 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Reference |
