Creating great customer service / (Record no. 80389)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01059nam a2200205Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | 217533 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211104050437.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121115n 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789712725647 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .Sa55 2012 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sancianco, Herbert M. |
| 9 (RLIN) | 45762 |
| 245 #0 - TITLE STATEMENT | |
| Title | Creating great customer service / |
| Statement of responsibility, etc. | Herbert M. Sancianco. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Mandaluyong City : |
| Name of publisher, distributor, etc. | Anvil Pub., |
| Date of publication, distribution, etc. | c2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 146 p. : |
| Other physical details | ill. |
| Dimensions | 18 cm. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | CREATING GREAT CUSTOMER SERVICE This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company-large or small-to determine how their customer service program should be developed to keep customers happy and satisfied. " ain't paying good money for bad service!" |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| Source of heading or term | sears |
| 9 (RLIN) | 28782 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Filipiniana |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Aklatang Emilio Aguinaldo-Information Resource Center | Aklatang Emilio Aguinaldo-Information Resource Center | Filipiniana | 11/16/2012 | FIL-012553 | HF 5415.5 .Sa55 2012 | 3AEA2012000587 | 11/04/2021 | 11/04/2021 | Filipiniana |
