Total quality management handbook. / Jack Hradesky.
Material type: TextPublication details: New York : McGraw-Hill, c1995.Description: xix, 712 p. 23 cmISBN:- 0-07-030511-0
Item type | Current library | Call number | Status | Date due | Barcode | |
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Reference | Aklatang Emilio Aguinaldo-Information Resource Center Reference | TS 156 .H857 1995 (Browse shelf(Opens below)) | Not for loan | 3AEA0000260465 |
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TS 155.7 In.8 1996 The ISO 14000 handbook / | TS 155.7 .J632 1997 The ISO 1400 EMS audit handbook. / | TS 156 .Ar75 2009 ISO lesson guide 2008 : pocket guide to ISO 9001:2008 / | TS 156 .H857 1995 Total quality management handbook. / | TS 156 .J974 2000 Juran's quality handbook / | TS 156 .P941 1999 Process/Industrial instruments and controls handbook. / | TS 156 .P999 2013 The handbook for quality management : a complete guide to operational excellence / |
Introduction , Foundation Track , Implementation Track , Cultural Track , Recognition and Rewards , Leadership /Team Building , Management Skills Track , Core Techniques , Advaced Techniques , Customer Focus , Train the Trainer , Appendixes :The Overhead Projector , Create Great Transparencies , Flipchart Tips, Speaking Syles .
Covers standard TQM objectives (e.g., customer satisfaction, continuous improvement, and empowerment of the organization), development of personnel, determination of strategic business direction, deployment of critical business success factors, their measurements, projects required for success, and the development of new products and markets. Discusses the need to tailor the training to the company's specific objectives and to integrate the training with implementation to achieve those objectives. Focuses on three objectives for survival, namely, retaining customers, improving profits, and increasing business, which are addressed through three major thrusts: customer satisfaction, cultural change and Critical Business Success Factors.
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