The handbook for quality management : a complete guide to operational excellence / Thomas Pyzdek, Paul Keller.
Material type:
TextNew York : McGraw-Hill, [2013];©2013Description: xii, 484 pages : illustrations 25 cmContent type: - text
- unmediated
- volume
- 9780071799249 (alk. paper)
- TS 156 .P999 2013
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Reference
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Aklatang Emilio Aguinaldo-Information Resource Center Reference | TS 156 .P999 2013 (Browse shelf(Opens below)) | Not for loan | 3AEA2014009222 |
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| TS 156 .H857 1995 Total quality management handbook. / | TS 156 .J974 2000 Juran's quality handbook / | TS 156 .P941 1999 Process/Industrial instruments and controls handbook. / | TS 156 .P999 2013 The handbook for quality management : a complete guide to operational excellence / | TS 156.8 .L952 2002 Six sigma project management : a pocket guide / | TS 160 .W156 2014 The definitive guide to inventory management : principles and strategies for the efficient flow of inventory across the supply chain / | TS 161 .Sa15 2014 Handbook on industrial ecology waste management strategies / |
Includes bibliographical references (pages 455-464) and index.
Approaches to quality
Benchmarking
Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
Continuous improvement
Customer-focused organizations
Discusses controls such as statistical process control, audits, and supply chain management
Effective change management
Explains the stages of continuous improvement
Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
Management of human resources
Management styles
Motivation theories and principles
ntegrated planning
Organizational assessment
Organizational structures
Process control
Quality audits
Quantifying process variation
Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries
Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
Strategic planning
Supply chain management
The quality function
Understanding customer expectations and needs
The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems
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