The office : procedures and technology / Mary Ellen Oliverio, Bonnie R. White, William R. Pasewark, Karin M. Stulz.

Includes index.

Includes bibliographical references and index.

Part 1: The office in a changing business world -- The office environment -- Office competencies -- Information management and efficiency -- Part 2: Communicating effectively -- Written communication -- Oral communication -- Telephone communication -- Part 3: Processing and understanding financial information -- Banking and payroll -- Financial reports and procedures -- Part 4: Managing your work life -- Time and workstation management -- Meetings and travel -- Records management -- Processsing mail -- Part 5: Managing your career -- Planning and advancing your career -- Ongoing professional development.

Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace. --Amazon.com