TY  - BOOK
AU  - Duncan, William L.
AU  - Luftig & Warren International
TI  - Total quality: key terms and concepts. 
SN  - 0-8144-7876-x
AV  - R HD 62.15 .D912 1995 
PY  - 1995///
CY  - New York
PB  - AMACOM
KW  - Total quality management -- Dictionaries
N1  - Includes bibiliographical and references
ER  -