TY  - BOOK
AU  - Meyer, Harold E.
TI  - Lifetime encyclopedia of letters
SN  - 0-13-921065-2
PY  - 1998///
CY  - Paramus, NJ
PB  - Prentice Hall
KW  - Commercial correspondence
KW  - sears
KW  - Letter writing
N1  - Includes index
N2  - Presents example of letter for a particular situation Contains 625 separate categories of letters which includes:Thanking a person,congratulating a person,selling,raising funds,hunting for a job,collecting accounts,requesting favors,requesting information,providing information,answering complaints,makinmg complaints,reprimanding an employee,refusing,apologizing,expressing sympathy
ER  -