TY  - BOOK
AU  - American Society for Quality. Quality Management Division .
TI  - The certified quality manager handbook.
SN  - 0-87389-387-5
PY  - 1999///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Total quality management
KW  - sears
N2  - Serves as guide in learning about quality management.Features:historical perspectives relatign to the evolution of a particular aspect of quality management ,including recognized experts and their contrbutions,key concepts or terminology relevant in providing quality leadership ,applying quality management principles,and comminicating quality needs and results ,benefits associated with the application of key concepts and quality mangement principles,best pratices describing recognized approcahes for good quality management,barriers to success,including common problems that the quality manager might experience when designing and implementing a qualty management system and insights as to why some quality initiatives fail
ER  -