TY  - BOOK
AU  - Mirasol, Raul M.
TI  - Quality matters: creating a culture of quality 
SN  - 971-555-502-0
AV  - DS 62.15 .M673 2004 
PY  - 2004///
CY  - Manila
PB  - De La Salle University Press
KW  - Total quality management
KW  - sears
KW  - Philippines
N1  - Articles which appread in Pilipinas Shell's Balita column Quality Matters" between 1992 and 1996"
ER  -