TY - BOOK AU - Chan, Janis Fisher. TI - Delivering training workshops SN - 9780470404676 AV - HF 5549.5.T7 .C360 2010 PY - 2010/// CY - San Francisco, CA PB - Pfeiffer KW - Employee training personnel KW - Employees KW - Training KW - Workshops (Adult education) N1 - An essential knowledge resource--P. [4] of cover; Includes bibliographical references and index N2 - Delivering Training Workshops covers the following: 1. Planning and scheduling a workshop 2. Methods for preparing workshop participants to learn 3. Tips to help trainers increase their confidence 4. Keep participants engaged and involved 5. How to present information clearly, respond to questions, and manage the group 6. Tools for measuring workshop success 7. Methods for conducting virtual workshops ER -