TY  - BOOK
AU  - Lowenthal, Jeffrey N.,
TI  - Six sigma project management: a pocket guide 
SN  - 0873895193 (alk. paper)
AV  - TS 156.8 .L952 2002
PY  - 2002///];2002
CY  - Milwaukee, WI
PB  - ASQ Quality Press
KW  - Process control
KW  - Six sigma (Quality control standard)
N2  -  the cited factors lead to two voices:the voice of the customer and the voice of the process. Six Sigma is an initiative facilitating the harmony of the two voices; Defines Six sigma as an organized common sense that can lead to an uncommon achievements. Focuses on two things: the customer's requirements and the processes mean to fulfill those requirements
ER  -