TY  - BOOK
AU  - Sancianco, Herbert M.
TI  - Creating great customer service
SN  - 9789712725647
AV  - HF 5415.5  .Sa55 2012
PY  - 2012///
CY  - Mandaluyong City
PB  - Anvil Pub.
KW  - Customer services.
KW  - sears
N2  - CREATING GREAT CUSTOMER SERVICE    This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company-large or small-to determine how their customer service program should be developed to keep customers happy and satisfied.    " ain't paying good money for bad service!"
ER  -