TY  - BOOK
AU  - Hayler,Rowland
AU  - Nichols,Michael
TI  - What is six sigma process management?
SN  - 0071453415 (pbk.)
AV  - TS 156 .H331 2005
U1  - 658.562 22
PY  - 2005///
CY  - New York, London
PB  - McGraw-Hill
KW  - Six sigma (Quality control standard)
N2  - Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

? Insights on process management, including identifying critical customer process metrics
? Guidelines to improve customer satisfaction by identifying customer-seen failures
? Ways to enhance overall business improvement strategy
? Insights on how future SSPM developments can address modern business challenges
ER  -