TY  - BOOK
TI  - Conflict resolution for managers and leaders: the CDR Associates training package : participants workbook 
SN  - 9780787988128
AV  - HD 42 .C760c 2007
PY  - 2007///
CY  - San Francisco, CA
PB  - John Wiley & Sons/Jossey-Bass
KW  - Conflict management
N2  - CDR Associates' training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant's Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence.    Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules. The eight modules are        Dynamics of Competition and Cooperation        Causes and Dynamics of Conflict        Interest-Based Negotiation and Problem Solving        Communication Skills I: Effective Listening        Communication Skills II: Framing and Reframing        Raising Conflict Productively        Structural Conflict in Organizations        Facilitative Leadership    Conflict Resolution for Managers and Leaders was created for people like you-leaders, managers, and supervisors-or for anyone interested in developing skills to resolve individual, team, and systemic problems in organizations. It also includes lessons on facilitative leadership, collaboration, and effective communication
ER  -