TY  - BOOK
AU  - Pyzdek, Thomas.
AU  - Keller, Paul.
TI  - The handbook for quality management: a complete guide to operational excellence 
SN  - 9780071799249 (alk. paper)
AV  - TS 156 .P999 2013
PY  - 2013///];©2013
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Reliability (Engineering)
N1  - Includes bibliographical references (pages 455-464) and index
N2  -  Approaches to quality;  Benchmarking;  Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments;  Continuous improvement;  Customer-focused organizations;  Discusses controls such as statistical process control, audits, and supply chain management;  Effective change management;  Explains the stages of continuous improvement;  Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2;  Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others;  Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline;  Management of human resources;  Management styles;  Motivation theories and principles;  ntegrated planning;  Organizational assessment;  Organizational structures;  Process control;  Quality audits;  Quantifying process variation;  Resource requirements to manage the quality function    Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.    Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.    The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries;  Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches;  Strategic planning;  Supply chain management;  The quality function;  Understanding customer expectations and needs; The definitive guide to organizational excellence--completely updated    Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.    Coverage includes: Business-integrated quality systems
ER  -