TY  - BOOK
AU  - Smith,Bertram,editor
TI  - Customer relationship management
SN  - 9781635498592
AV  - HF 5415.5 .C969 2018
PY  - 2018///
CY  - New York, NY
PB  - Larsen & Keller
KW  - Customer relations
KW  - Management
KW  - sears
N1  - Includes bibliographical references and index
ER  -