TY - BOOK AU - Koontz, Christie. AU - Mon, Lorri M. TI - Marketing and social media: a guide for libraries, archives, and museums SN - 9780810890817 AV - Z 716.3 .K837 2014 PY - 2014///] CY - Lanham PB - Rowman & Littlefield KW - Archives KW - Libraries KW - Museums KW - Social media N1 - Includes bibliographical references (pages 281-286) and index; A customer perspective -- Marketing and mission, goals, and objectives -- Scan the environments -- SWOT : strengths, weaknesses, opportunities and threats -- Stakeholders -- A four-step model for marketing -- Marketing research -- Marketing segmentation -- Marketing mix strategy and product -- Price or customer costs -- Place : channels of distribution -- "Promotion : not the same as marketing!" -- Case studies -- Marketing evaluation -- Four strategic marketing tools: grant writing, public relations, advocacy, common sense -- Synergy and the future N2 - Includes explanatory topical content designed to build a framework of marketing and social media management understanding. Contains illustrative and brief case study examples from all three institutions types ER -