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21.
The big book of people skills games / Edward E. Scannell & Colleen A. Rickenbacher. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 30.26 .Sca63b 2010.

22.
E-business in the 21st century : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hackensack, NJ : World Scientific, c2010
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5548.32 .X8 2010.

23.
Relationship selling / Mark W. Johnston, Greg W. Marshall. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2010
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5438.25 .J645 2010.

24.
10 steps to successful customer service / Maxine Kamin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Alexandria, VA : American Society for Training and Development, 2010
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .K128 2010.

25.
Pre-commerce : how companies and customers are transforming business together / Bob Pearson with Dan Zehr. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco, CA : Jossey-Bass, c2011
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.32 .P317 2011.

26.
The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2011
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.55 .Sm62 2011.

27.
Microsoft Dynamics CRM 2011 unleashed / Marc Wolenik, Damian Sinay, Rajya Bhaiya. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Indianapolis, IN : Sams, 2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: T 58.6 .W831 2012.

28.
The superpromoter : the power of enthusiasm / Rijn Vogelaar ; translated by Peter de Wolff. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Basingstoke, [UK] : Palgrave Macmillan, 2011
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.55 .V862 2011.

29.
No B.S. trust-based marketing : the ultimate guide to creating trust in an understandable un-trusting world / Dan S. Kennedy & Matt Zagula. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, CA : Entrepreneur Press, 2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415 .K4516 2012.

30.
The 4 A's of marketing : creating value for customers, companies and society / Jagdish Sheth, Rajendra Sisodia. by
Material type: Text Text; Format: print ; Literary form: Not fiction
New York : Routledge, 2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.55 .Sh59 2012.

31.
Social marketology : improve your social media processes and get customers to stay forever / Ric Dragon. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.1265 .D787 2012.

32.
Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay / Ernan Roman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2011
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.55 .R661 2011.

33.
Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks) / Dave Kerpen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : McGraw-Hill Education (Asia), c2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5414.1265 .K425 2012.

34.
The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2013
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .D262 2013.

35.
The marketing manifesto / David Hood. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ;;Philadelphia : Kogan Page, c2013
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415 .H761 2013.

36.
Corporate reputation : brand and communication / Stuart Roper, Chris Fill. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England ;;New York : Pearson, 2012
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 59.2 .R682 2012.

37.
The power of customer misbehavior : drive growth and innovation by learning from your customers / by Kalle Lyytinen , Michael Fisher, Martin Abbott. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2014
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.32 .L999 2014.

38.
The ten principles behind great customer experiences / Matt Watkinson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Harlow, England : Pearson, 2013.;©2013
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .W329 2013.

39.
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
New York : AMACOM, 2009;©2009
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .G622 2009.

40.
The financial professional's guide to communication : how to strengthen client relationships and build new ones / Robert L. Finder. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Upper Saddle River, NJ : FT Press, [2013];2013
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HG 179.5 .F492 2013.

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