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41.
Humanizing big data : marketing at the meeting of data, social science and consumer insight / Colin Strong. by
Material type: Text Text; Format: print ; Literary form: Not fiction
London ;;Philadelphia : Kogan Page, 2015
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.125 .St881 2015.

42.
Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
London ;;New York, : Routledge, Taylor & Francis, 2015
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .B983 2015.

43.
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
London : Facet Publishing, 2015
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 711 .V287 2015.

44.
Strategic customer relationship management in the age of social media / Amir Khanlari, University of Tehran, Iran. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Hershey, PA : Business Science Reference, An Imprint of IGI Global, [2015]
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .St82 2015.

45.
Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
New York : AMACOM, American Management Assoiciation, 2018
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .Ev23 2018.

46.
Illustrated handbook of customer relationship management / authored and edited by 3G E-Learning LLC, USA.
Material type: Text Text; Format: print ; Literary form: Not fiction
New York, NY : 3G E-Learning LLC, c2018
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .T413 2018.

47.
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund by
Material type: Text Text; Format: print ; Literary form: Not fiction
New York : Gallup Press, 2007
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .F629 2007.

48.
Unstructured data analytics : how to improve customer acquisition, customer retention, and fraud detection and prevention / Jean Paul Isson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Hoboken, New Jersey : Wiley, c2018
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 30.215 .Is75 2018.

49.
Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on all social networks that matter / Dave Kerpen with Michelle Greenbaum and Robert Berk ; new foreword by Carrrie Kerpen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
New York : McGraw-Hill, c2019
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.1265 .K459 2019.

50.
Kellogg on branding in a hyper-connected world / edited by Alice M. Tybout, Tim Calkins. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Hoboken, New Jersey : John Wiley & Sons, Inc., c2019
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 69.B7 .K2 2019.

51.
INSPIRED : how to create tech products customers love / Marty Cagan, Founder Silicon Valley Product Group. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Hoboken, New Jersey : Wiley, c2018
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.157 .C117 2018.

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