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1.
Let me speak to the manager! : Selling from the buyer's point of view / Daniel M. Boland. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California : Avant Books, c1991
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5438.4 .B637 1991.

2.
Customer retention through quality leadership : the Boxter approach / Deborah G. Fliehman, David D. Auld. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Toppan Co., c1996
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .F642 1996.

3.
Customer satisfaction : the other half of your job / Dru Scott. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Los Altos, Calif. : Crisp Publications, c1991
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .Sc83 1991.

4.
Customer service letters : ready to go! / Cheryl McLean. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Lincolnwood, Ill. : NTC Business Books, c1996
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .M223 1996.

5.
Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester : Wiley, c1995
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .Un2 1995.

6.
Quality customer service / William B. Martin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Pub., c1993
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .M365q 1993.

7.
Beyond customer service : keeping customers for life / Richard F. Gerson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Pub., c1992
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .G324 1992.

8.
Twenty ways to improve customer service / Lloyd C. Finch. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, CA : Crisp Publications, Inc., c1994
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .F491 1994.

9.
Measuring customer satisfaction : [a guide to managing quality services] / Richard F. Gerson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Menlo Park, Calif : Crisp Pub., c1993
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .G324m 1993.

10.
The complete customer service: model letter & memo book / Michael Ramundo. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, NJ : Prentice Hall, c1995
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5726 .R149 1995.

11.
Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger n. Nagel, Kenneth Preiss. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Van Nostrand Reinhold, c1995
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 41 .G569 1995.

12.
Good service is good business : 7 simple strategies for success / Catherine DeVrye. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Prentice Hall, c1994
Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .D499 1994.

13.
A visual Reference to guest service / authored and edited by 3G E-learning LLC, USA.
Edition: 2nd edition.
Publisher: New York, NY : 3G E-learning LLC, [2023]Publisher: �2023
Availability: Items available for loan: DLSU-D Senior High School (1)Call number: TX 911.3.C8 .V834 2023.

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