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	1.	Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan. by Morgan, Rebecca L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1996 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .M823 1996. Place hold Add to cart (remove)
	2.	101 complaint letters that get results / Janet Rubel. by Rubel, Janet Material type: Text; Format: print ; Literary form: Not fiction Naperville, IL. : Sphinx Publishing, [2003];copyright 2003 Availability: Items available for reference: Aklatang Emilio Aguinaldo-Information Resource Center: Not for loan (1)Call number: HF 5415.52 .R822 2003. Add to cart (remove)

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