Results of search for 'an:28782' › DLSU-D HS catalog

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	1.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: Seventh edition., [International student edition]. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, c2019Copyright date: copyright 2019 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .L962 2019. DLSU-D GRADUATE STUDIES (1)Call number: HF 5415.5 .L962 2019. Place hold Add to cart (remove)
	2.	No cover image available After marketing : how to keep customers for life through relationship marketing / Terry G. Vavra. by Vavra, Terry G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Irwin, c1995 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .V471 1995. Place hold Add to cart (remove)
	3.	Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes. by Barnes, James G., ed Glynn, William J., ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : Wiley, c1995 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .Un2 1995. Place hold Add to cart (remove)
	4.	Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan. by Morgan, Rebecca L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1996 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .M823 1996. Place hold Add to cart (remove)
	5.	The fast forward MBA in technology management / Daniel P. Petrozzo. by Petrozzo, Daniel P Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1998 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 30.2 .P449 1998. Place hold Add to cart (remove)
	6.	Services marketing management : an international perspective / by Hans Kasper, Piet van Helsdinger, Wouter de Vries Jr. by Kasper, Hans De Vries, Wouter Van, Helsdinger, Piet Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : Wiley, c1999 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .K153 1999. Place hold Add to cart (remove)
	7.	Excellent customer relations and service / Tomas D. Andres. by Andres, Tomas D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Quezon City : Giraffe Books, c1998 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (2)Call number: HF 5415.5 .An25 1998, ... Place hold Add to cart (remove)
	8.	Communicating with customers / Baden Eunson. by Eunson, Baden Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brisbane : Wiley, c1995 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .Eu63 1995. Place hold Add to cart (remove)
	9.	Here's how to turn custormer service into customer sales / Bernad Katz. by Kats, Bernard Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago Ill. : NTC Learning Works, c1987 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .K159 1987. Place hold Add to cart (remove)
	10.	Customer service for dummies / Keith Bailey Aand Karen Leland. by Bailey, Keith, -1945 Leland, Karen Material type: Text; Format: print ; Literary form: Not fiction Publication details: Foster City, CA : IDG books, c1995 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .B153 1995. Place hold Add to cart (remove)
	11.	The complete idiot's guide to great customer service / Ron Karr and Don Blohowiak. by Karr, Ron Blohowiak, Donald W Material type: Text; Format: print ; Literary form: Not fiction Publication details: [Singapore] : Pearson Education Asia, c1997 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .K148 1997. Place hold Add to cart (remove)
	12.	No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (2)Call number: HD 9980.5 .Z37 2000, ... Place hold Add to cart (remove)
	13.	The customer is King ! / R. Lee Harris. by Harris, R. Lee, -1954 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Toppan, c1991 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .H247 1991. Place hold Add to cart (remove)
	14.	Empowerment : HR strategies for service excellence / Conrad Lashley. by Lashley, Conrad Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, c2001 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .L334 2001. Place hold Add to cart (remove)
	15.	Value-based marketing for bottom-line success : 5 steps to creating customer value. / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by De Bonis, J. Nicholas Allen, Phil Balinski, Eric W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Marketing Association, c2003 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.13 .D34 2003. Place hold Add to cart (remove)
	16.	No cover image available Services marketing : integrating customer focus across the firm / Valerie A. Saithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .Z37 2003. Place hold Add to cart (remove)
	17.	Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Material type: Text; Format: print ; Literary form: Not fiction Publication details: UpperSaddle River, N.J. : Prentice Hall, c2003 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .H24 2003. Place hold Add to cart (remove)
	18.	12 steps to success through service / Barrie Hopson and Mike Scally. by Hopson, Barrie Scally, Mike Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : S. Abdul Majeed, c1993 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5386 .H779 1993. Place hold Add to cart (remove)
	19.	Stop, ask and listen : proven sales techniques to turn browsers into buyers / Kelley Robertson. by Robertson, Kelley Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto : Wiley, 2004 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5438.25 .R547 2004. Place hold Add to cart (remove)
	20.	Great customer connections : simple psychological techniques that guarantee exceptional service / Richard S. Gallagher. by Gallagher, Richard S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2006 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .G135 2006. Place hold Add to cart (remove)

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