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	1.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by Colquitt, Jason A., author LePine, Jeffery A., author Wesson, Michael J., author Edition: Fifth edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : McGraw-Hill Education, [2019] Availability: Not available: DLSU-D HS Learning Resource Center: In transit (2). Lists: SMGT111_ORGANIZATION AND MANAGEMENT. Place hold Add to cart (remove)
	2.	No cover image available Innovate! : straight path to quality, customer deligh and competitive advantage / Paul A. Schumann, Jr ... [et al.]. by Schumann, Paul A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1994 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HC 79 .In6 1994. Place hold Add to cart (remove)
	3.	The service factor : leveraging customer satisfaction in small business / Tom Borg. by Borg, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: Canton, MI : Wilcockson & Antoinette, c1992 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .B644 1992. Place hold Add to cart (remove)
	4.	No cover image available After marketing : how to keep customers for life through relationship marketing / Terry G. Vavra. by Vavra, Terry G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Irwin, c1995 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .V471 1995. Place hold Add to cart (remove)
	5.	Customer retention through quality leadership : the Boxter approach / Deborah G. Fliehman, David D. Auld. by Fliehman, Deborah G Auld, David D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Toppan Co., c1996 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .F642 1996. Place hold Add to cart (remove)
	6.	Value-based marketing for bottom-line success : 5 steps to creating customer value. / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by De Bonis, J. Nicholas Allen, Phil Balinski, Eric W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Marketing Association, c2003 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.13 .D34 2003. Place hold Add to cart (remove)
	7.	No cover image available Customer behavior : a managerial perspective / Jagdish N. Sheth, Bamwari Mittal. by Sheth, Jagdish N Mittal, Banwari Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson/South-Western, c2004 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.32 .Sh57 2004. Place hold Add to cart (remove)
	8.	Instant repeat business / Bradley J. Sugars. by Sugars, Bradley J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .Su32 2006. Place hold Add to cart (remove)
	9.	No cover image available Magnetic service : secrets for creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell. by Bell, Chip R Bell, Bilijack R Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Berrett-Koehler Publishers, c2006 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .B413 2006. Place hold Add to cart (remove)
	10.	Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred / Michael Heppell. by Heppell, Michael Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England : Pearson/Prentice Hall Business, 2006 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .H411 2006. Place hold Add to cart (remove)
	11.	The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by Price, Bill, -1950 Jaffe, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, c2008 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.335 .P931 2008. Place hold Add to cart (remove)
	12.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : McGraw-Hill/Irwin, c2011 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 58.7 .C719 2011. Place hold Add to cart (remove)
	13.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson. by Colquitt, Jason Lepine, Jeffery A Wesson, Michael J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill/Irwin, c2013 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 58.7 .C719 2013. Place hold Add to cart (remove)
	14.	The ten principles behind great customer experiences / Matt Watkinson. by Watkinson, Matt Material type: Text; Format: print ; Literary form: Not fiction Harlow, England : Pearson, 2013.;┬⌐2013 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .W329 2013. Place hold Add to cart (remove)
	15.	An introduction to industrial service design / edited by Satu Miettinen. by Miettinen, Satu Material type: Text; Format: print ; Literary form: Not fiction London ;;New York, NY : Routledge/Taylor & Francis Group, 2017 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .In89 2017. Place hold Add to cart (remove)
	16.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund by Fleming, John Howland Asplund, Jim Material type: Text; Format: print ; Literary form: Not fiction New York : Gallup Press, 2007 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.5 .F629 2007. Place hold Add to cart (remove)
	17.	Quality and consumer satisfaction in tourism / Uterius Bailey. by Bailey, Uterius Material type: Text; Format: print ; Literary form: Not fiction United Kingdom : Ed-Tech Press, c2019 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: TX 911.3.C8 .B151 2019. Place hold Add to cart (remove)
	18.	INSPIRED : how to create tech products customers love / Marty Cagan, Founder Silicon Valley Product Group. by Cagan, Marty Material type: Text; Format: print ; Literary form: Not fiction Hoboken, New Jersey : Wiley, c2018 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HF 5415.157 .C117 2018. Place hold Add to cart (remove)