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	1.	No cover image available Essentials of services marketing / K. Douglas Hoffman, John E.G. Bateson. by Hoffman, Douglas K Bateson, John E.G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth : Dryden Press, c1997 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980 .H675 1997. Place hold Add to cart (remove)
	2.	No cover image available Instructor's manual and test bank to accompany Essentials of services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E. G. Bateson. by Hoffman, Douglas K Bateson, John E. G Hoffman, K. Douglas Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States : Wadsworth/Thomson Learning, c2002 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: HD 9980.5 .H675 2002 Suppl.. Place hold Add to cart (remove)

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