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	1.	Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little. by Melling, Maxine Little, Joyce Melling, Maxine Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Facet Pub., c2002 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 711 .B868 2002. Place hold Add to cart (remove)
	2.	Libraries for users : services in academic libraries / Luisa Alvite and Leticia Barrionuevo. by Alvite, Luisa Barrionuevo, Leticia Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Chandos Pub., 2011 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 675.U5 .Al88 2011. Place hold Add to cart (remove)
	3.	Creating the customer-driven academic library / Jeannette Woodward. by Woodward, Jeannette A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2009 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 675.U5 .W874 2009. Place hold Add to cart (remove)
	4.	Engaging in evaluation and assessment research / Peter Hernon, Robert E. Dugan, and Danuta A. Nitecki. by Hernon, Peter Dugan, Robert E Nitecki, Danuta A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Santa Barbara, Calif. : Libraries Unlimited, 2011 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 678.85 .H431 2011. Place hold Add to cart (remove)
	5.	Using mobile technology to deliver library services : a handbook / Andrew Walsh. by Walsh, Andrew P Material type: Text; Format: print ; Literary form: Not fiction London : Facet Publishing, 2012 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 680.5 .W168 2012. Place hold Add to cart (remove)
	6.	Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. by VanDuinkerken, Wyoma Kaspar, Wendi Arant Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; London : Facet Publishing, 2015 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 711 .V287 2015. Place hold Add to cart (remove)
	7.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman, Robert E. Dugan. by Hernon, Peter Altman, Ellen Dugan, Robert E Material type: Text; Format: print ; Literary form: Not fiction London : Facet Publishing, [2015] Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 711 .H431 2015. Place hold Add to cart (remove)
	8.	New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett. by Doucett, Elisabeth Material type: Text; Format: print ; Literary form: Not fiction Chicago : ALA Editions, An imprint of the American Library Association, 2015 Availability: Items available for loan: Aklatang Emilio Aguinaldo-Information Resource Center (1)Call number: Z 678 .D744 2015. Place hold Add to cart (remove)
	9.	New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett. by Doucett, Elisabeth Material type: Text; Format: print ; Literary form: Not fiction Chicago : ALA Editions, An imprint of the American Library Association, 2015 Availability: No items available. Add to cart (remove)