000			02809cam a2200289 a 4500
999			_c4214 _d4214
001			16229174
005			20200914143633.0
008			100512s2011 nju 000 0 eng d
020			_a9780882823492
035			_a(OCoLC)ocn648922277
042			_alccopycat
050	0	0	_aBF 575.A5 _b.F275 2011
100	1		_aFauteux, Kevin, _d1953- _915734
245	1	0	_aDefusing angry people : _bpractical tools for handling bullying, threats, and violence _cby Kevin Fauteux.
260			_aFar Hills, N.J. : _bNew Horizon Press, _cc2011.
264			_aFar Hills, N.J. _bNew Horizon Press _cc2011
265			_aDON
300			_a212 pages ; _c22 cm.
505	0		_aKnowing yourself : the first tool of de-escalation. Calm yourself ; Parasympathetic nervous system ; Calm is not doing nothing ; Counter-transference and anger ; Identify and calm your anger -- Listening to frustration. Listening ; Active listening ; Acknowledge anger ; Empathy ; Verbalize anger ; Clarification ; Problem solving ; Tips for effective listening -- Defensive anger. Defuse defensive anger ; Validate defensive anger ; Set limits to anger ; Narcissistic anger ; Know your limits -- Difficult angry people. Disengage the difficult person's contest ; Defuse difficult anger ; Keep your anger in check -- Hostility. Hostile body language ; Defuse hostility ; Defuse hostile anger ; Signs of hostility -- Rage. Control rage ; Defuse rage ; Stay in control -- Threats. Threat assessment ; Defuse threatening anger ; Be prepared ; Do not threaten back ; Acknowledge threat ; Alternative solutions ; Establish consequences ; Deal with threatening behavior ; Sociopathy ; Defuse the sociopath ; Psychosis ; Defuse the Psychotic ; Substance abuse and aggression ; Defuse alcohol/drug induced anger ; Provide alternative options -- Violence. Protect yourself ; Try to stay calm ; Face your assailant ; Use self-defense ; Learn self-protection -- Post assault debriefing. Assess your encounter with an angry person.
520			_a"We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives...Kevin Fauteux presents proven strategies and practical techniques to defuse angry and potentially violent people. 'Defusing Angry People' teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one's self from volatile encounters..."--P. [4] of cover.
650		0	_aAnger. _915735
650		0	_aBullying. _915736
650		0	_aInvective. _915737
650		0	_aInterpersonal relations. _915738
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1413/2010928593-d.html
942			_2lcc _cCIRC