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008 121115n 000 0 eng d
020 _a9789712725647
050 _aHF 5415.5
_b.Sa55 2012
100 _aSancianco, Herbert M.
_945762
245 0 _aCreating great customer service /
_cHerbert M. Sancianco.
260 _aMandaluyong City :
_bAnvil Pub.,
_cc2012.
300 _axiii, 146 p. :
_bill.
_c18 cm.
520 _aCREATING GREAT CUSTOMER SERVICE This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company-large or small-to determine how their customer service program should be developed to keep customers happy and satisfied. " ain't paying good money for bad service!"
650 _aCustomer services.
_2sears
_928782
942 _cFIL
999 _c80389
_d80389