000			02245nam a2200289Ia 4500
001			273306
003			0000000000
005			20211104065347.0
008			050119s2005 enk bf 001 0 eng
020			_a9780749443443
040			_erda
050			_aHD 38.15 _b.Ar57 2005
100			_aArmstrong, Michael, _d-1928 _924019
245		2	_aA handbook of management and leadership : _ba guide to managing for results / _cMichael Armstrong, Tina Stephens.
264			_aLondon and Sterling, VA : _bKogan Page, _c2005
300			_ax, 242 pages _c25 cm.
336			_atext _2rdacontent
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
505			_aThe nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
520			_aThe Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.
650			_aLeadership _910791
650			_aManagement
700			_aStephens, Tina. _9120020
942			_cREF
999			_c85023 _d85023