000			04399nam a2200601Ia 4500
001			273338
003			0000000000
005			20211104065414.0
008			121218t20132013nyua b 001 0 eng
020			_a9780071799249 (alk. paper)
040			_aDLC _cDLC _erda
050			_aTS 156 _b.P999 2013
100			_aPyzdek, Thomas. _9120046
245		4	_aThe handbook for quality management : _ba complete guide to operational excellence / _cThomas Pyzdek, Paul Keller.
264			_aNew York : _bMcGraw-Hill, _c[2013];©2013
300			_axii, 484 pages : _billustrations _c25 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references (pages 455-464) and index.
520			_a Approaches to quality
520			_a Benchmarking
520			_a Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
520			_a Continuous improvement
520			_a Customer-focused organizations
520			_a Discusses controls such as statistical process control, audits, and supply chain management
520			_a Effective change management
520			_a Explains the stages of continuous improvement
520			_a Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
520			_a Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
520			_a Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
520			_a Management of human resources
520			_a Management styles
520			_a Motivation theories and principles
520			_a ntegrated planning
520			_a Organizational assessment
520			_a Organizational structures
520			_a Process control
520			_a Quality audits
520			_a Quantifying process variation
520			_a Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries
520			_a Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
520			_a Strategic planning
520			_a Supply chain management
520			_a The quality function
520			_a Understanding customer expectations and needs
520			_aThe definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems
650			_aQuality control.
650			_aReliability (Engineering) _975283
700			_aKeller, Paul. _9120047
942			_cREF
999			_c85043 _d85043