000 03195nam a2200301Ia 4500
001 343771
003 0000000000
005 20211104091523.0
008 180205s2018 nju b 001 0 eng c
010 _a2017060973
020 _a9781119135616 (cloth);9781119135579 (pbk.)
035 _a20353865
040 _aWaSeSS/DLC
_cWaSeSS
_erda
050 _aJF 1525.C59
_bC346 2018
100 _aCanel, María José,
_9127372
245 0 _aPublic sector communication :
_bclosing gaps between citizens and public organizations /
_cby María-José Canel, Vilma Luoma-aho.
264 _aHoboken, NJ :
_bJohn Wiley & Sons,
_c2018
300 _apages cm
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
504 _aIncludes bibliographical references and index.
520 _aA comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors--two experts in the field with experience from the public sector--explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future. --Amazon.co.uk
650 _aCommunication in public administration.
_9117577
700 _aLuoma-aho, Vilma,
_9127373
942 _cCIR
999 _c91018
_d91018