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Hayler, Rowland.

What is six sigma process management? / Rowland Hayler and Michael Nichols ; foreword by Peter Pande. - New York ; London : McGraw-Hill, 2005. - xv, 110 p. : ill ; 23 cm.

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

? Insights on process management, including identifying critical customer process metrics
? Guidelines to improve customer satisfaction by identifying customer-seen failures
? Ways to enhance overall business improvement strategy
? Insights on how future SSPM developments can address modern business challenges

ISBN: 0071453415 (pbk.)

Nat. Bib. No.: GBA522986 bnb

Subjects--Topical Terms:
Six sigma (Quality control standard)

LC Class. No.: TS 156 / .H331 2005

Dewey Class. No.: 658.562